All shipping from Kaithary.com will be done from India now and we are planning to have stocking and shipping facilities from major international logistics hubs in future. The shipping will be done through reputed courier firms or by post with proper packing. The shipping charges are calculated based on the total weight of the shipment per order. The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.

All ex stock items will be shipped within three days of receipt of order or a maximum of five days incase of long of holidays falling in between. Most of the customers in India would get their ordered items within seven days of order in normal course and a maximum of one ten days unless there is a delay from the courier company due unforeseen reasons. International deliveries could take ten to fifteen days from the date of shipment

There could be a delay in delivery of materials if stitching is required as part of the order. In such cases the delivery could be between ten to fifteen days depending on the type of stitching required by the customer.

We request our esteemed customers to provide the correct postal address with pin code and phone number to ensure the quickest confirmed delivery on all orders. Kaithary.com cannot be responsible for delivery delays resulting from incomplete address provided by the customer.

Please note that Kaithary.com cannot take any responsibility for refused shipments (unwillingness to accept the delivery) by the recipients such as unwanted gifts to Girls, Ladies which are addressed to Schools/ Colleges/Other Educational Institutions/ Hostels or even to an office or house address either refused by the recipients or the officials at such institutions. All such orders to be placed at the customers’ own risk. Kaithary.com will under no circumstances accept a cancellation and issue a refund or credit to the customer's account, nor do a re-shipment of the same order.

Kaithaary.com offers a gift message service free of cost to its esteemed customers. Provision is given in the website to mention the message and we will print the message and attach with the consignment. Kaithary.com reserves the right to reject any unpleasant contents in the message. For special Gifts to be delivered on a preferred date, the customer must mention the delivery date during the order placement in the gift message box. Such orders to be placed in advance at least ten days for domestic and fifteen days for international deliveries. Kaithary.com will try their best to make the delivery on the requested date. However Kaithary.com cannot guarantee the delivery on the specified date if the courier company fails do so. No claims or damage against such incidents will be entertained by Kaithary.com.

Bulk Orders

Bulk orders shall be shipped by alternate shipping options to reduce the cost. The customer may provide the details of their preferred way of shipping (by road, sea or air) and the preferred shipping company. Shipping charges for bulk orders will be calculated based on the customer feedback and communicated back to the customer

Transit Insurance

All parcels send by Kaithary.com are insured for transit risk. Customers may not suffer any loss if the courier company fails to deliver. Kaithary.com will not be responsible for lost and stolen packages or any full or partial damages to the package after being delivered at customer's address by postal / courier agency.

Tracking of Shipments

Kaithary.com team will send an email to the customer regarding the shipment of the material as soon as the items are handed over to the Courier or postal agency. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. Customers can track the parcel movement with the given details through the websites of the courier companies.

Customs and Octroi Charges

In normal cases the shipping charges includes the customs duty also. But due to changes in government policies there are chances that a customer may have to pay additional import duties and taxes which are levied once a shipment reaches the destination country. In such case where additional customs charges are assessed, customer will be responsible for paying the additional fees. All international shipments are done through reputed international couriers to make your shopping experience a trouble free experience. If the customer is presented with an invoice from the courier company for import duties and taxes, then the customer will have to pay the due amount directly to the courier company at the time of delivery.

Sometime it is difficult to arrive at the exact taxes and levies payable because of different tax systems exist in different states within India. We tried our best to make sure that no additional charges are payable by the customers by sending the items through reputed couriers. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. However, you may send us a mail in this regard to support@kaithary.com so that we can take proactive measures to avoid such instances in future